Support
Stuck, found a bug, or worried about something you saw? A person reads every message.
Contact us
Email support@sameskies.app. Tell us what you were doing and, if it’s about a group, the group’s name.
From inside the app
- Report a problem: on iPhone, You → Report a problem; on the web, Me → Report a problem. It includes the screen you were on (never your messages), which helps us fix it faster.
- Report a member or a message: on iPhone, press and hold a message and choose Report message; to report a member, open them from the group’s members. The person isn’t told who reported them.
- Block someone: their messages are hidden from you. On iPhone you can unblock them under You → Blocked people.
Common questions
How do I join my friends’ group?
Open the invite link they sent you, or in the app tap + → Join with code and enter the code. More on invites.
I used a guest account and lost it
Join again with the group’s invite code under the same name. The group’s organiser can then merge your old place into your new one, so your dates, budget and messages come back. To avoid this, add an email to your account — a guest account lasts 14 days.
Who can see my fare, city and budget?
Only you, unless you choose to share them under Privacy. See the privacy policy.
How do I delete my account?
See delete your account.